Terms of Service

By accessing, browsing or placing an order through this website, users agree to be bound by these Terms of Service. If a user does not agree with these Terms, the website and its services should not be used.

Eligibility
Users must have the legal capacity to enter into binding agreements under the laws applicable in their place of residence.

Products and Orders
All products offered through this website are subject to availability. To ensure efficient service, we manage our inventory directly at our facility. After an order has been placed, an order confirmation will be issued to the email address provided by the customer. A contract is formally concluded between the company and the customer once the order has been processed and prepared for shipping. We reserve the right to decline or limit orders only under exceptional circumstances, such as verified stock inaccuracies or regulatory restrictions, in which case a immediate full refund will be processed.

Pricing and Payment
All prices displayed on the website are shown in the currency indicated at checkout. Customers are responsible for ensuring that billing and payment information submitted during checkout is accurate and complete.

Shipping and Delivery
Orders are dispatched for international delivery through established global carriers, including DHL, FedEx and UPS Priority services, directly from our warehouse.
The estimated delivery time is typically between five (5) and ten (10) business days following dispatch. Delivery timeframes are structured estimates; however, we actively monitor all transits to minimise any potential variations resulting from customs processing or local delivery factors.
Customers will receive formal shipment tracking notifications by email using the address provided during checkout. Tracking updates are provided at key stages of fulfilment, including dispatch, carrier hubs, and final local delivery activity.
In the rare event that an order exceeds the standard delivery timeframe, a formal priority investigation will be immediately initiated with the carrier. Following review, an absolute resolution will be guaranteed to the customer, which includes either a complimentary replacement shipment or a full refund.

Transfer of Risk
For customers located in jurisdictions where mandatory consumer protection laws apply, including member states of the European Union and the United Kingdom, the risk of loss or physical damage to goods remains entirely with the seller until the goods are delivered into the physical possession of the customer or a person designated by the customer to receive the goods. Nothing in these Terms shall limit or exclude any mandatory statutory consumer rights provided under applicable legal frameworks.

Right of Withdrawal
In accordance with European consumer protection regulations, customers residing in Europe have the right to withdraw from their purchase within fourteen (14) days from the date on which the goods are delivered into their physical possession.
To exercise this right, customers must notify our customer support team via email within this 14-day period with a clear statement of their decision. Returned items must be sent back in their original condition, including all original components and product packaging.
Upon receipt of the returned items or verified proof of return shipping, valid refunds will be processed securely within fourteen (14) days using the original payment method. Customers are responsible for the direct costs of returning the goods unless otherwise agreed.

Damaged or Defective Items
If a customer receives an item that is damaged during transit or possesses a manufacturing defect, please contact our customer support team within a reasonable period following delivery. To facilitate a swift resolution, customers will be requested to provide clear photographs showing the condition of the affected item and its packaging material.
Where the provided verification supports the claim, a full and immediate remedy will be provided, ensuring either a premium replacement item or a complete refund, in full alignment with statutory legal guarantees.

Returns and Refunds
Returned items must be packaged securely to minimise the risk of damage during return transit. Refunds will be issued directly to the original payment method used for the transaction. Refund processing timeframes may vary depending upon the policies of specific payment providers and financial institutions, but will be initiated by our system without delay.

Customer Responsibilities
Customers are responsible for providing accurate order information, maintaining a valid delivery address, monitoring official shipment tracking communications, and responding to reasonable requests for information regarding order delivery. The seller shall not be held liable for delivery delays resulting directly from inaccurate data supplied by the customer.

Limitation of Liability
To the maximum extent permitted by applicable law, liability arising from the use of this website, products or services shall be limited to the exact amount paid by the customer for the relevant order. Nothing in these Terms excludes or restricts liability that cannot be excluded under applicable consumer protection legislation.

Force Majeure
No party shall be held liable for delays or failure to perform obligations where such occurrences result from events beyond reasonable control, including natural disasters, governmental actions, major transportation disruptions, or widespread communication failures.

Changes to These Terms
These Terms of Service may be updated periodically to reflect operational, legal or regulatory changes. Updated versions become effective immediately upon publication on this webpage.

Contact Information
For enquiries regarding these Terms of Service, customers may contact our internal compliance team:
Email: magnetic@coolboxorganizer.com
Telephone: +971 72281228
Address: ملك العابر للعقارات – ابوهيل F-67 مكتب رقم