FAQ & Policy

What products do you offer?
We specialise in premium magnetic refrigerator storage products intended for everyday home use. All items in our collection are directly managed, verified, and quality-controlled by our team to ensure they meet high domestic standards. Detailed product information, precise dimensions, and available options are clearly displayed on the relevant product pages.

Which countries do you ship to?
We currently serve customers across the United States and a wide range of European destinations. Delivery availability is fully aligned with our verified international carrier networks to ensure reliable coverage.

How long does delivery take?
Orders are typically processed and dispatched within 1-3 business days. Once dispatched, delivery takes 5–10 business daysWhile delivery timeframes are structured estimates, we actively monitor all transits to minimise any potential variations caused by local customs or carrier processing.

Which delivery services are used?
To guarantee secure and professional handling, all orders are transported through established international carriers, including:

DHL Priority

FedEx Priority

UPS Priority
The specific carrier is selected based on the destination to ensure the most efficient route.

Will I receive tracking information?
Yes. Tracking notifications are automatically sent to the email address provided during checkout. Customers will receive regular tracking updates at all important stages of the shipment process, including order dispatch, carrier hub processing, local delivery activity, and final completion. We encourage customers to monitor these automated updates.

What happens if my order is delayed?
In the rare event that an order exceeds the standard delivery timeframe, a formal priority investigation will be immediately initiated with the relevant carrier. Following a swift review of the shipment records, a definitive resolution will be guaranteed to the customer, which includes either a complimentary replacement shipment or a full refund.

Which payment methods do you accept?
We accept a comprehensive range of secure payment methods at checkout, including:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
  Available payment options are dynamically displayed at checkout based on the customer’s location and device to ensure a secure transaction via Stripe.

Will I have to pay customs duties or taxes?

No. We ship all orders on a Delivered Duty Paid (DDP) basis. The price you see at checkout is final, and we cover all relevant import duties and taxes.

Can I cancel my order?
Customers who wish to request a cancellation should contact customer support via email as soon as possible after placing an order. Because we manage our fulfilment directly and process orders efficiently, cancellation requests are fulfilled provided the order has not yet entered the secure dispatch phase.

Do I have a right to return my order?
Yes. In strict compliance with European consumer rights, customers purchasing from eligible jurisdictions possess a mandatory 14-day Right of Withdrawal, beginning on the date the goods are delivered into their physical possession. To initiate a return under this statutory right, please contact our support team via email within the 14-day period. Returned items must be sent back in their original, unaltered condition along with all original components and product packaging.

Please note that customers are responsible for the return shipping costs for non-defective items.

What should I do if my item arrives damaged or defective?
If an item arrives damaged during transit or contains a manufacturing defect, please contact our customer support team via email within a reasonable period and provide clear photographs showing the condition of the item and its packaging. Upon immediate verification by our internal team, a complete remedy is guaranteed, ensuring either a premium replacement item or a full refund. For verified claims, a return of the damaged item is generally not required.

When will my refund be processed?
Approved refunds are issued immediately by our system to the original payment method used for the purchase. The time required for the refunded amount to reflect on your statement depends entirely on your financial institution or payment provider, typically taking between 5 to 10 business days.

How can I contact customer support?
Customers may contact our dedicated internal support team directly using the verified corporate details below:

Email: magnetic@coolboxorganizer.com
Telephone: +971 72281228
Address: ملك العابر للعقارات – ابوهيل F-67 مكتب رقم

If our team is unavailable at the precise time of contact, please leave a detailed email message. All enquiries are reviewed and formally responded to within 24 hours on business days.

Who bears responsibility for goods during delivery?
In full alignment with mandatory consumer protection laws, including those within the European Union and the United Kingdom, full responsibility for loss or physical damage to goods remains entirely with the seller until the items are delivered into the customer’s physical possession or that of a designated recipient. This absolute protection ensures a secure shopping experience for all our customers.